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ITMaine's Support
Support for our clients will ALWAYS meet or exceed the level of need that they are experiencing, that is our pledge.
If a client should experience an issue, three things occur:
1. Our clients will always receive a quick response from our support staff.
2. Our clients are kept up to date as to what is being done to resolve their issue while work is in progress.
3. Our clients will be notified upon resolution of their issue, and at that time will be given a detailed explanation of what the issue was, what was done to "fix it", and any steps that will be taken to prevent it from happening again.
Our support plan is simple and highly effective.
Useful Links
®ANTIVIRUS
Here is a really well done
antivirus program
that is FREE to home users from
Grisoft.
How do you know it's good? I use it!
®FIREWALL
How do you know your firewall is
working? Test it with
Shields UP!, they
offer several tests to make sure you're protected. Folks trying to hack into
your machines don't always want your personal information, they will use it as a
repository for illegal software and pornography. Without you knowing, people can
be downloading PORN from your computer! We STRONGLY recommend to
anyone with a broadband (consistent) internet connection have a hardware
firewall in place, NOT a software firewall. With a software
firewall, hackers have already made it to your computer! Hardware firewalls are
roughly the same price as the software firewalls. Which firewall best for you,
contact us, we'll
help you out.
®HTML
1st Page 2000
is a tool that lets you create powerful, great looking websites
fast, easy and is "one of the top 3 HTML editors ever made". Enough said?
If you are a FrontPage user, or want to
be, you'll find some cool (and very useful) tutorials
here and
here.
And for the purists our there you will find some great HTML tutorials
here,
here, and
here.
®INTERNET
ARCHIVE
This falls under the category of maybe not so useful, but WAY COOL! It is the
internet
archive, they have archived the entire internet since 1996, you can
type "www.anydomain.com" into the way back machine and see what the website
looked like on day one, or view a website that no longer exist.
®Network
Tools
AnalogX - a
freeware giant, many free tools for networking, system tools and the internet.
MCSE Toolkit - high performance tools for IT professionals.
®MISC.
Domain name registration -
GoDaddy
- do it for just $8.95, why spend $35 if you don't have to.
Before you spend a single dime on computer related equipment visit Price Watch - the place to do comparison shopping for you computer products.
®OFFICE
SUITES
There are 2 really good ones
available,
Software 602 and
Open Office. If
we had to pick 1, it would
Software 602, as
it's completely compatible with MS Office, you can open, save and swap files
with Microsoft Office users, which is pretty handy.
®OUTLOOK
Security with Outlook is not user friendly, it is almost impossible to
change, and can really play havoc with attached files. A plug-in called
Outlook
Permissions Addin
will fix that for you. But be
careful with the settings, don't let in bad stuff.
Slipstick is the definitive Outlook and Exchange resource center.
®PALM
Handango &
PalmGear
- great goodies for your PDA.
®POP-UPS
God I hate those things, do you know anyone who has bought something because of
a pop-up ad? This is another product we use ourselves and installed on hundreds
of friends, family and client computers called
Pop-Up Stopper
from
PanicWare.
®POWER
TOOLS
There are too many
useful tools
at this site to mention all of them here, but one we use A LOT is
Replicator,
it will automatically backup files, directories, or entire drives. It copies
selected files from one drive/folder to another. Source and Destination folders
can reside anywhere on your network. All done on the schedule of your choosing.
Thank you Karen.
®PRINT
RESOURCES
The only print magazine I get us
PC Magazine,
which means either it's really good, or I am an idiot.
®SPAM
I am not sure what is more
annoying, Spam or Pop-ups, but we'll help you with both. If you use Outlook,
this is a product that we use personally and clients and was touted by PC
Magazine as the best Spam blocker out there, bar none, called
Spambayes.
It is from experience that I
recommend that you install version
0.7
first, followed by installing the latest,
0.81.
For Outlook Express we recommend a product call MailWasher, but with over 3 million downloads, it's not a big secret.
®WEB
RESOURCES
Lab Mice, "the
definitive resource for IT Professionals who deploy, manage, and support
Microsoft products and services."
One of my
favorites is
TechTV,
another is
PCHelpLive.
®WINDOWS
STUFF
Hate that Windows makes you confirm the fact that you want to delete something?
PTFBN (Push The Freaking
Button) is the answer. You hit delete, it's gone, no more "are you
sure you want to delete this file?".
Here are some really cool power toys for Windows. Among them is TweakUI, a must-have utility for customizing your system.
Faber Toys is a useful system utility, developed for power users wanting to know what's going on in their Personal Computer.
The most recommended file shredder is Eraser, an advanced security tool that allows you to completely remove sensitive data like passwords, personal information, documents from work, financial records, from your hard drive.
Restoration does just that, it restores files which are deleted AND emptied from the recycle bin by mistake.
WinDrivers.com - yes, it is all about drivers.
Ultimate Boot Disk - it truly is, check it out yourself and we're are sure you'll agree.
Password Recovery - just might get you out of a pinch.
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